KDW supplies approved KDW Partners (trade accounts) in Australia only. All prices and shipping rates are shown excluding GST; GST (10%) is added at checkout.
Minimum order
$500 + GST per order. You can mix any brands and products to reach the minimum.
Order review and dispatch
- Submit your order. At checkout your order is submitted for review.
- We confirm it within one business day. We check stock, delivery and any extras you selected, then email your confirmation and tax invoice.
- We dispatch. Card and bank transfer orders are dispatched once payment is received. Approved 30-day accounts are dispatched as soon as the order is confirmed. Most orders leave our Silverwater NSW warehouse the next business day.
Free KDW van delivery (Sydney metro)
Free delivery by our own van to most Sydney metro postcodes, including the CBD, Inner West, Eastern Suburbs (to Maroubra), North Shore (to Hornsby), Northern Beaches (to Dee Why), Ryde, Parramatta, Blacktown, Castle Hill, Fairfield and the Canterbury-Bankstown area. If your delivery address is in this area, the cart shows “Free van delivery” and we remove the shipping charge when we confirm your order. We contact you to arrange the delivery day.
Australia Post (everywhere else)
- Parcel Post – usually 2–6 business days after dispatch.
- Express Post – usually 1–3 business days after dispatch.
Rates are calculated by order weight and state at checkout, based on Australia Post rates. Orders over 20 kg are sent as several parcels. For orders over 100 kg please contact us for a freight quote.
Optional extras
- Signature on delivery – $2.68 + GST per order.
- Extra Cover (loss or damage in transit) – $2.27 + GST per $100 of order value.
Select extras in your cart; we add them to your invoice when we confirm the order.
Tracking and receiving goods
We email tracking details when your order is dispatched. Please check cartons on arrival and report any damage, shortage or incorrect item within 48 hours of delivery (see Returns & claims).
Business hours
Monday to Friday, 9:00 am – 4:00 pm (Sydney time), excluding NSW public holidays. Orders placed outside these hours are reviewed on the next business day.