This is a trade (wholesale) policy. Products are supplied to businesses for resale, so it differs from the retail returns policy of Pick no.3. Change-of-mind returns are not accepted.
Damaged, faulty, incorrect or missing items
Tell us within 48 hours of delivery by email to info@kdwb2b.com.au with:
- your order number;
- photos of the outer carton, the affected products and their barcode/batch label;
- the quantity affected.
Once confirmed, we replace the items with your next delivery or issue a credit or refund for them, as you prefer. Please keep the goods until we confirm whether we need them back. Do not send goods back without our return approval.
Shelf life
- Cosmetics are supplied with at least 12 months of shelf life remaining at dispatch.
- Food products are supplied with at least 6 months of shelf life remaining at dispatch (food usually has around 12 months in total).
- Items sold as Clearance show their expiry date and are final sale.
If you receive products with less than the guaranteed shelf life, report it within 48 hours and we will replace or credit them.
Change of mind and overstock
We do not accept returns for change of mind, slow sales or ordering the wrong quantity. In exceptional cases we may agree to an exchange in writing; goods must be unopened, in resaleable condition and returned at your cost.
Credits and refunds
Credits are applied to your next order or refunded to the original payment method within 5 business days of approval. Approved 30-day accounts receive a credit note against their account.
Your rights
Nothing in this policy limits any rights you have under the Australian Consumer Law that cannot be excluded.