Partner FAQ

Any business with an active Australian Business Number that buys products for resale – K-beauty and cosmetics stores, pharmacies, Asian grocers, salons and online sellers. Apply here.

Usually within one business day. We check your ABN and email you when your account is active. Trade prices appear as soon as you log in.

Use the email address on your application. We email you a one-time code – no password needed. Several staff can use the same company account; ask us to add them.

$500 + GST per order. Mix any brands and products – there is no minimum per product.

Most products can be ordered as singles or as a pack (usually 5) at a lower unit price. The pack unit price is shown under the pack price.

Use the Order sheet: enter quantities by brand or category, search by name, P-code or barcode, and add everything to your cart at once. “My items” and “Reorder last order” make repeat orders quick.

We review it within one business day, confirm stock and delivery, and email your confirmation and tax invoice. Card and bank transfer orders ship after payment; approved 30-day accounts ship straight away.

We contact you and adjust the order. You only pay for what we supply.

No. Prices are shown excluding GST; 10% GST is added at checkout and shown on your tax invoice.

Market price is a typical current Australian online selling price (incl. GST). RRP is the brand’s recommended retail price. The margin is an estimate based on the market price. They are references only – you set your own retail prices.

Card or bank transfer before dispatch. Partners who order regularly can apply for 30-day account terms (Net 30) – contact us.

Free KDW van delivery to most Sydney metro postcodes. Elsewhere we ship by Australia Post Parcel Post or Express Post, calculated by weight at checkout. See Shipping & delivery.

Most orders leave our Silverwater warehouse the next business day after confirmation (and payment). Parcel Post takes 2–6 business days, Express Post 1–3.

Yes. We import directly from the Korean brands and their official partners, and every product carries its original barcode and batch number.

Cosmetics are supplied with at least 12 months of shelf life remaining, and food products with at least 6 months. Short-dated stock is sold only in Deals → Clearance, with the expiry date shown.

Yes – see Deals for this month’s offers and clearance stock. KDW Partners who opt in also receive our monthly partner email with new arrivals and offers.

Email us within 48 hours of delivery with your order number and photos. We replace, credit or refund the affected items. See Returns & claims.

No – as a wholesale supplier we don’t accept change-of-mind or overstock returns.

Yes. KDW Partners can download product photos, brand stories and product data in the Marketing kit and on each product page, to promote products bought from KDW.